Global Case Studies provide brief snapshots of the different ways that institutions are tackling digital transformation challenges and building digital capabilities all along the student lifecycle. Each case study aligns with one or more digital capabilities identified in the four Dimensions of the Higher Education Digital Capability (HEDC) framework.
🇲🇽 Tecnológico de Monterrey
Tecnológico de Monterrey is one of only 45 universities in the world ranked with 5 QS Stars, and is widely recognized as one of the most prestigious universities in Latin America.
During their undergraduate registration period, they would receive over 14,000 enquiries from students, requiring a team of 10 people to respond to and support these questions.
In this global case study, we showcase how a virtual chatbot with AI functionality was established to create a better experience for students during enrollment, and the outcomes enabling Tecnológico de Monterrey staff to focus on more complex enquiries.
🇺🇸 University of Rochester
The University of Rochester gives undergraduates exceptional opportunities for interdisciplinary study and close collaboration with faculty through its unique cluster-based curriculum.
In this global case study, we explore how the university addressed the challenge of expanding and scaling student access to jobs and internships across diverse industries and geographies. Through the development of a student-centric approach to democratize employment and internship opportunities across the university, a Platform partnership was established to ensure student access to employment and internship opportunities.
🇦🇺 University of Queensland
The University of Queensland consistently ranks among the world’s top universities, reflecting UQ’s global standing and the high quality of its researchers, teaching staff and alumni.
This global case study from The University of Queensland and UniQuest demonstrates how partnering with students as content creators and evaluators can personalize the learning experience in large undergraduate courses.
Explore more about how this project used adaptive learning as a supplementary tool to teaching, whilst also putting students front and centre in their learning journey.